Looking for answers? Select one of the commonly asked questions below.  To find more answers or to ask a question, visit our knowledge base.  

Product and Return Support

• How do I send in my earphones for warranty repair?
• Why am I not getting enough bass from my Shure earphones?
• Which sleeves are compatible with my earphones?
• Does Shure authorize sellers to sell on Ebay or other sites for a lower price?
• What are the model differences between E4, E4C, E4G and E4C-N?
• What are the differences between the "professional" and "consumer" versions of Shure earphones?
• Find an answer now.

Shopping Cart Support

• What should I do if I encounter problems while completing my order online?
• What is the online return policy?
• What kind of taxes can I expect during my order?
• What type of shipping methods can I choose and what are the costs?
• What should I expect if my order is over $1,000?
• Am I shopping in a secure environment?
• What is the difference between signing up for an account or going through guest checkout?
• Why can't I buy E Series earphone models (E2c, E3c, E4c, E5c) on your website?
• Find an answer now.

For more information on returns, shipping or taxes, visit our sales policy page.

Also see our warranty and product registration pages. 

For additional questions, contact us at 1.888.88 SHURE (1.888.887.4873).