Supervisor, Regional Service

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Representative Duties:

  • Aides in the daily service operation and ensures a high level of repair quality and customer service.
  • Ensures adequate support to distributor’s service centers on technical product information, service information, and spare parts details including part cost and availability.
  • Supervises Engineering activities including repairs, inventory management, customer communications, Salesforce and SAP Operations.
  • Communicates all MOL issues and ensures that they are documented, maintained with Global Service Support team members.
  • Maintains documentation integrity of key performance indicators to measure Channel Partners’ performance and manages Channel Partners’ performance with these indicators.
    Aides in administration of service training for engineers from Channel Partners (Service Providers). Aim to improve our Post-sales support from our partners.
  • Assists Product Marketing, Applications Engineering on Pre and Post-Sales Support for large scale installation in Pro-Audio and Integrated Systems Market Segments.
  • Oversees and documents all training internal for associates to ensure consistent operational tasks are complete and efficient.
  • Supervises product technical documentations/records and an optimal level of spare part inventory.
  • Supports technical consultant in all service related enquiries and provides troubleshooting support to Channel Partners and End Users.
  • Supports onsite customer service support when required.
  • Takes other duties as assigned

 

Requirements:

 

  • Bachelor of Electrical or Electronic Engineering
  • Minimum of 2 years of service engineering experience in audio/video/broadcasting/telecommunication industry, preferably with sizable company(s) that provide after sales services
  • Excellent verbal and written English communications skills
  • Customer service experience
  • Well-versed of service standards and procedures.
  • Self-motivated and resourceful with demonstrable leadership ability
  • Detail oriented, multi-tasking, well-organized, team oriented, and good time management skills
  • Must be computer literate at using Windows based computer programs such as Word and Excel
  • Experience using problem-solving techniques
  • Good business acumen
  • Ability to travel as needed to support the department

 

Interested parties please send resume both English and Japanese and details of salary expectations to hr@shure.co.jp

Personal data provided will be used for recruitment purpose only.

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The Story of Shure - Short version

From a humble start as a radio parts wholesaler in 1925 Shure has grown to become a global leader in audio electronics. Shure products have been ever…